Privacy

We respect your privacy

TranscendXL Pty Ltd ABN 47 633 832 28 (TranscendXL), respects your right to privacy and this policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

What personal information we collect

The type of information we collect will depend on what products and services you require.

We may collect the following types of personal information from you:

  • Name
  • Email address
  • Address
  • Phone number
  • Fax number
  • Information about the goods or services you have ordered
  • Information from inquiries you have made
  • Communications between us
  • Credit card/bank account details/payment information
  • Taxation, accounting and financial information
  • Information regarding the company you represent and the software application in use at your company
  • Views expressed through forums or blogs, social media, training and events that you participate in with us

If you register your company to use TranscendXL software and services, the names of the individuals authorized to access your information are kept on our database. You are given an access code and password and can view and update your personal details used by our company.

How we collect your personal information

We generally collect personal information from you in a variety of ways, including: when you interact with us electronically, via forms, over the phone or in person; when you access our website and social media channels; and when we provide our services to you. There may be some instances where personal information about you will be collected from third parties such as our related entities or from publicly available sources of information, but only if:

  • We have consent from you
  • It is necessary for a specific purpose in connection with your dealings with us
  • Where we are permitted
  • To carry out marketing to you
  • Where we are permitted, or required to, by lawful authority

Use of your personal information

We use your information to provide our service to you and to carry out communication and training related to the service. We also use it to improve our service, to assist with the resolution of technical support issues and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

If you do not wish to receive marketing material from us you can opt out at any time by contacting us as detailed below.

Disclosure of your personal information overseas

We may disclose personal information to our related bodies corporate and external service providers located overseas for some of the purposes listed in our Privacy Policy.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorized access to this information. All stored customer information is retained on a secure server and is protected from unauthorized access through the use of firewalls, secure passwords, user logins or other security procedures.

Access to your personal information or complaints

You can request that we provide you with access to information we hold about you or ask us to correct any personal information we hold about you that is out-of-date or incorrect. You can contact us by submitting a request or complaint via our contact form.

Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

Website

When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, such that we can improve our service. 

Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website. 

Third party sites

Our site has links to other websites and applications not owned or controlled by us. We may allow you to transfer data, including your personal information, electronically to and from these third-party applications. However, we have no control over and take no responsibility for the privacy practices or content of these applications.  You are responsible for checking the privacy policy of such applications.